Best-sellers 

  1. Eiffel Tower silver Key chain

    1,00 € inc. VAT

  2. Scarves in muslin

    6,00 € inc. VAT

  3. Poster colors

    1,00 € inc. VAT

  4. Magnet postcard

    3,50 € inc. VAT

  5. Poster black and white

    1,00 € inc. VAT


New products  More new products


 



Article 1:
introduction 1.1 -
the shop The on-line shop of the Internet site Souvenirsdeparis.fr was organized by SOUVENIRS ET COMPAGNIE SARL, which is the developer.
Any order validated by the consumer within the shop Souvenirsdeparis.fr implies the preliminary acceptance of the present general conditions.

1.2 - Validity of the order.
The consumer recognizes to be perfectly informed about the fact that his agreement concerning the contents of the present general conditions does not require handwritten signature, as far as the consumer orders on-line the products which are presented to it.
The consumer declares to have the full legal capacity allowing him(her) to make a commitment in conformance with the present general conditions of sale.
1.3 - Application of the general conditions of sale.
LThe consumer has the faculty of saving or publishing of the present general conditions, being clarified that so much the saving which the publishing of this document raise from its only responsibility, these said conditions being susceptible to be modified by the company SOUVENIRS ET COMPAGNIE SARL. In that case, the applicable conditions those will be current on the site during the validation of the order by the consumer.

1.4 -Contractual information.
The on-line shop organized by the company SOUVENIRS ET COMPAGNIE SARL within the framework of its Internet site mentions the following information:
- Legal note allowing an identification clarifies of the company SOUVENIRS ET COMPAGNIE SARL
- presentation of the essential characteristics of the proposed possessions
-Indication, in euro ( TTC) of the price of the possessions and if necessary, expense participation of port
- indication of the terms of payment, delivery or execution
- the existence of a right of retraction
- the duration of validity of the offer

1.5 -Mutual obligations
These general conditions of sale express the completeness of the obligations and the rights of both parts.This way, the consumer is considered for accepting without reserve the completeness of the capacities foreseen in these said conditions. The SOUVENIRS ET COMPAGNIE SARL company makes a commitment for its part to respect its retailer's role within the framework of these same conditions.

Article 2 : Majorities
2.1 -Object and coming into force of the general conditions of sale
The present general conditions have for object to define the rights and the obligations of the parts within the framework of the on-line sale of possessions and services proposed by the company SOUVENIRS ET COMPAGNIE SARL to the consumer.

2.2 - Contractual documents
The present contract is formed by the following, presented contractual documents in order hierarchical lessening:
- The present general conditions of sale
- the order form

In case of contradiction between the capacities contained in the documents of different row, the capacities of the document of superior row will prevail.


2.3 -Lasted
The present general conditions of sale come into effect in the date of order or signature of the order form by the consumer.
These general conditions are concluded for duration necessary for the supply of the possessions, until the extinction of their guarantees.

2.4 - Validity of the electronic signature
According to the law of March 13th, 2000 on the electronic signature, any order form signed by the consumer by " double click " establishes an irrevocable acceptance which can be questioned only in the cases limitativement foreseen in the present general conditions of sale such as " straight ahead of retraction " and "shortage of stock".
The " double click " associated to the procedure of authentification, not rejection and protection of the integrity of messages establishes an electronic signature. This electronic signature has value of handwritten signature between the parts.

2.5 -Proof of deal
Registers computerized, kept in the computer systems of the company SOUVENIRS ET COMPAGNIE in reasonable conditions of safety, will be considered as the proofs of the communications, the orders and payments intervened between the parts.
The filing of order forms and invoices will be made on a reliable and durable support which can be legally produced as proof.

Article 3 : Products

3.1 - information
SOUVENIRS ET COMPAGNIE SARL presents on its Internet site Souvenirsdeparis.fr products to sell so that their detailed descriptions allowing to respect the article L 111-1 of the Code of the consumption, which foresees the possibility for the potential consumer to know before the grip of definitive order the essential characteristics of the products which he wishes to buy.

3.2 - price / VAT
The prices of the site are indicated in Euro inclusive of all taxes ( TTC). They are applicable during the validation of the order by the consumer and do not integrate the expense participation of port, charged in supplement, and indicated before the final validation of the order form.
The prices are subjected to the French VAT and any change of the legal rate of this VAT will implicitly be echoed on the price of products presented on the site of Souvenirsdeparis.fr in the date stipulated by the decree of application referring to it.

3.3 -availability
The periods of availability are mentioned on detailed index cards-products on-line publishing on the siteSouvenirsdeparis.frand are put back in every product inserted into the order form of the consumer.
The information about the availability of products being passed on by the suppliers and\or the manufacturers, the definitive unavailability or the possible adjournment of these dates would not know how to engage the SOUVENIRS ET COMPAGNIE company's responsibility , nor to open straight ahead to damages for the consumer.

3.4 - Validity of the offers products
The offers presented by SOUVENIRS ET COMPAGNIE sarl are valid only within the limits of available stocks. SOUVENIRS ET COMPAGNIE sarl reserves the right to modify the assortment of products, their periods of availability and their prices, according to the constraints imposed by the suppliers and\or the manufacturers and to inform the consumer about it.

3.5 - Correspondence of the offers products
The proposed products are in accordance with the French legislation current and with the applicable standards in France. Photos, texts, graphics, informations and characteristics reproduced and illustrating the presented products are not contractual. As a consequence, the responsibility of SOUVENIRS ET COMPAGNIE sarl would not know how to be engaged in case of error or of neglect in one of these photos, texts or graphics, information or characteristics of products, or in case of modification of these said characteristics by the suppliers and\or the manufacturers.

3.6 - Mutual obligations

• 3.6.a : Of the consumer
The total or partial impossibility to use products can give place to no compensation, refund or questioning of the responsibility of SOUVENIRS ET COMPAGNIE sarl. The company would not know how to see her involved responsability for any damage whatever it is, resulting from a professional activity.

• 3.6.b : Of the retailer
Within the framework of an adjournment(transfer) of availability of a product, SOUVENIRS ET COMPAGNIE sarl will inform the consumer of the new dates current announced by the suppliers and\or the manufacturers. In case of prolonged unavailability of a product, the company will propose to the consumer an equivalent product of replacement or in defect the cancellation of this product and her refund, If need be.

3.7 -Transfer of property
SOUVENIRS ET COMPAGNIE sarl keep the full and whole property of products sold until perfect collection of all the sums owed by the consumer within the framework of his order, expenses and taxes were included.
The transfer of property of the good bought from the company SOUVENIRS ET COMPAGNIE by the consumer to a third person, will not be taken care by the company SOUVENIRS ET COMPAGNIE.Only the buyer of origin of this good can claim to reach the clauses of the present general conditions of sale.

Article 4 : Order
4.1 - confirmation of the order
Some contractual information can be the object of a confirmation by e-mail. Some orders must be controlled by the service check of the company SOUVENIRS ET COMPAGNIE sarl..The consumer will be warned, in that case, by e-mail of documentary evidences to be sent back to obtain the definitive validation of his order. SOUVENIRS ET COMPAGNIE sarl reserves the right to cancel theorder in case of not reception of these documentary evidences or reception of documentary evidences considered not corresponding.

4.2 - Data relative to the consumer
Any order paid by check or mandate cash will be treated only in reception and collection of the means of payment. The periods of availability as expedition will be to work out again from the date of recording of this method of payment.
The consumer owes verify the exhaustiveness and the correspondence of the information concerning the address of delivery which he supplies to the company SOUVENIRS ET COMPAGNIE sarl.This last one would not know how to be considered as responsible for possible errors of seizure and for the consequences which would ensue from it such as a delay and\or an error of delivery. In this context, all the expenses engaged for the forwarding of the order will be completely chargeable to the consumer.

4.3 - Execution of the order
The consumer will be warned by e-mail of the imminence of a sending concerning his order.
This order will be executed at the latest within 30 days as from its date of definitive validation by the company SOUVENIRS ET COMPAGNIE (received means of payment and procedure of check of made order).

4.4 - Non-fulfillment of the order
SOUVENIRS ET COMPAGNIE would not know how to be considered as responsible for the non-fulfillment of the contract concluded in case of shortage of stock or unavailability of the product, the force majeure, the disturbance, the all-out or partial strike notably postal services and means of transportation and\or communications, flood, fire.SOUVENIRS ET COMPAGNIE will incur no responsibility for any consequential damage because of the present, the operating loss, the loss of profit, the loss of luck, damages or expenses, which could arise because of the purchase of products.
In case of unavailability of the ordered product, notably because of the suppliers and\or the manufacturers, the consumer will be informed about it as soon as possible and will have the possibility of modifying or of cancelling his order. The consumer will have then the choice to ask either for the refund(repayment) of the taken(collected) sums (occurring in 30 days at the latest according to the date of cancellation of the order), or if need be, an exchange of product of characteristics and equivalent prices, in agreement with the company SOUVENIRS ET COMPAGNIE.
In case of impossibility of exchange, the SOUVENIRS ET COMPAGNIE company reserves the right to cancel the order of the consumer and to pay off him(her) the taken sums.

4.5 - Mutual obligations

• 4.5.a : Of the consumer
For lack of exhaustiveness and of correspondence of the information supplied by the consumer during his order, SOUVENIRS ET COMPAGNIE sarl would not know how to be considered as responsible for possible errors of seizure and for the consequences which would ensue from it, notably in terms of delay and\or error of delivery. In this context, all the expenses engaged for the forwarding will be chargeable to the consumer.
Within the framework of a check of the order, the consumer will have to send to the company SOUVENIRS ET COMPAGNIE, by fax or e-mail, a legible photocopy first side reverse of an ID card and of ( s ) documentary evidence (s) of place of residence.The order will be validated only after reception and check of these elements. For lack of a reception of these documents within 15 days following the validation of the order by the consumer, this one will be considered cancelled by rights.

• 4.5.b : Of the retailer
SOUVENIRS ET COMPAGNIE sarl undertakes to inform the consumer of any change intervened in its order concerning period, prices, characteristics, to leave to this last one the decision to modify its order as a consequence.

4.6 - Expense participation of port
SOUVENIRS ET COMPAGNIE sarl will charge to the buyer postal charges.
The amount of these expenses will be indicated on the site, during the validation of the order.

4.7 - Warnings / advices
SOUVENIRS ET COMPAGNIE sarl recommends to the consumer to keep a track of the data relative to its order on paper support or on reliable computer support until the definitive decision of its order, even till the end of the period of guarantee of the delivered products.

Article 5 : Payment -

5.1 - validation
Checks, payments by mandate cash are collected from validation of the order by the consumer.
The regulations by check card are subjected to the same conditions of collection except specific and\or punctual offers of payment proposed within the framework of the Internet site Souvenirsdeparis.fr.

5.2 - Method of payment
To settle his order, the consumer has in his choice, of all the payment conditions proposed during the final validation of the order form, namely: PayPal-check card, check and mandate cash.
In case of payment by check, this one must be emitted by a bank taken up residence in metropolitan France. Any order paid by check or mandate cash will be treated only in reception of the regulation. The periods of availability as expedition will be to work out again from the date of recording of the means of payment.

5.3 -Completeness of the payment
The completeness of the payment must be realized during the order, except specific offer indicated on the site. At no time, the taken sums cannot be considered as deposit or deposits.
SOUVENIRS ET COMPAGNIE sarl notably reserves the right to refuse to make a delivery or to honor a order emanating from a consumer who would not have settled totally or partially a previous order, or with which a dispute of payment would remain.

5.4 - Mutual obligations

• 5.4.a : Of the consumer
The consumer guarantees to the company SOUVENIRS ET COMPAGNIE sarl that he arranges necessary licenses to use the method of payment which he chooses during the validation of the order form.

• 5.4.b : Of the retailer
SOUVENIRS ET COMPAGNIE sarl reserves the right to suspend any management of order or any delivery in case of refusal of license of payment on behalf of the financial bodies.
SOUVENIRS ET COMPAGNIE sarl set up a procedure of check of the orders intended to make sure that no person uses the banking coordinates of another person without him/her knowing. However, the consumer remains informed that SOUVENIRS ET COMPAGNIE sarl would not know how to be considered as responsible for any embezzlement or deceitful use of some means of payment which would not have been discovered by the procedure of check.

5.5 - Warnings / advices
SOUVENIRS ET COMPAGNIE sarl recommend to the consumer to make sure of the solvency of its payment before validation of its order on the site Souvenirsdeparis.fr. SOUVENIRS ET COMPAGNIE sarl call back the consumer whom any payment by check card passes in transit by means of a secure system and whom no number of check card is kept in its files.

Article 6 : Delivery

6.1 - Majorities
A order will be considered as settled when the totality of products will have been sent and when the consumer will have released in its entirety the payment of products and his postal charges.

6.2 - Modalities
Products will be delivered to the address indicated by the consumer on the order form.
The choice of the way of transporting will return to SOUVENIRS ET COMPAGNIE sarl according to the weight and\or to the volume of products.
SOUVENIRS ET COMPAGNIE sarl remind to the consumer that it is anxious to make sure to have mentioned all the information useful for the delivery of its order.

6.3 - Reserves of custom
The consumer has the legal and contractual obligation to verify the physical state and the contents of or parcel in the delivery, in the presence of the deliverer.
Any abnormality concerning the delivery (average, product missing with regard to the delivery order, the damaged parcel, produced broken, etc.) will necessarily have to be indicated on the delivery note of the carrier in the form of " handwritten detailed, dated, explicit reserves " and accompanied with the signature of the consumer.
The consumer will have to indicate at the same time this abnormality by sending to the carrier, in two ( 2 ) working days according to delivery date, a mail recommended with acknowledgment of reception explaining the aforementioned complaints.
The consumer will have to pass on simultaneously copy of this mail (accompanied if need be of the " report of despoliation " or of the " statement of abnormality " obtained with the carrier) by simple mail in: the company SOUVENIRS ET COMPAGNIE, Moulin de la Chaussée, MAULE 78 580.
Any complaint reached except period will definitively be rejected without possibility of appeal for the consumer.

6.4 -Mutual obligations

• 6.4.b : Of the consumer
The consumer is responsible for making sure of the correspondence of the delivery in the presence of the carrier, either by himself or by a person authorized by his care of receiving this delivery.

• 6.4.a : of the retailer
SOUVENIRS ET COMPAGNIE sarl will make all the necessary efforts to settle the situation with the carrier in the measure or the consumer will have proceeded to all the steps required in case of abnormality during the delivery.
SOUVENIRS ET COMPAGNIE sarl would not know how to be considered as responsible for possible delay in delivery in particular because of errors or of disturbances attributable to the carriers (all-out or partial strike of the logistic chain and\or the postal services and\or the means of transportation or the communications).

6.5 - Periods
In case of delay in delivery by the Post office in the manufactured week following the dispatch date indicated in the e-mail " followed - advice of dispatch ", the SOUVENIRS ET COMPAGNIE company suggests to the consumer to verify with his(her) post office if the parcel is not in authority, then if need be, invites him to indicate this delay by contacting the Customers service by phone or an e.mail.(cf. Art.12 - 12.9)
SOUVENIRS ET COMPAGNIE sarl will contact then the Post office to start an inquiry. This inquiry Posts can last until 21 working days as from its date of opening. If during this period, the product is found, he(it) will be forwarded as soon as possible in the place of residence of the consumer. If on the other hand the product is not localized still at the conclusion of these 21 working days, the Post office will consider the parcel as being lost. It is only in the close of this inquiry that SOUVENIRS ET COMPAGNIE company can send back a product of replacement to its expenses. If one or several ordered products came not to be available any more, the consumer can obtain the refund of products concerned by the statementof loss confirmed by the carrier.

In case of delay in delivery by the other carriers in five in ten working days following the dispatch date mentioned in the e-mail " followed - advice of dispatch ", the customer is invited to indicate this delay by contacting our Customers service first and foremost by telephone or by e-mail. (cf. Art.12 - 12.9)
SOUVENIRS ET COMPAGNIE sarl will open an inquiry with the carrier concerned to obtain the localization of the parcel. If the goods are found, it will be forwarded as soon as possible in the place of residence of the consumer. Should the opposite occur and after obtaining of the report of loss declared by the carrier, the SOUVENIRS ET COMPAGNIE company will make a forwarding of this product (s) or in case of definitive unavailability, will pay off the consumer of the sums collected according to the modalities of the present general conditions of sale.

6.6 - Abnormality / despoliation
Within the framework of a delivery made by The Post office, if the parcel arrives opened and\or damaged (notably with the presence of the yellow adhesive tape " The Post office ") and what it is accepted in the delivery accompanied with " handwritten reserves ",It is indispensable that the consumer is established a " statement of abnormality " by the factor or the post office on which he depends. This form must be sent to the company SOUVENIRS ET COMPAGNIE so that this last one can open an inquiry and begin a procedure of compensation, if need be.
In case of refusal of these goods in the delivery and besides the " handwritten reserves " to be emitted, the consumer will have to ask to the carrier for the dismissal of this parcel to the company SOUVENIRS ET COMPAGNIE, accompanied of a " report of despoliation " (report 170) and stay in ownership of a copy of this form, if need be.

Within the framework of a delivery made by the other carriers, any opened and\or damaged, accepted parcel or not in the delivery, must be accompanied with " handwritten reserves ". These must be notified on the list of the deliverer by the consumer, who will also have to inform by mail the carrier and the SOUVENIRS ET COMPAGNIE company in two ( 2 ) working days following the delivery
Some carriers will be brought to make an inspection at home to notice the state of the parcel delivered before its removal and if need be routing towards the service after sale of the company SOUVENIRS ET COMPAGNIE, accompanied with an announcement of incidence.

6.7 - Warnings / advices
Only the damages and the abnormalities mentioned in said reserves emitted by the consumer will be taken into account in the resolution of the dispute by the carrier.
SOUVENIRS ET COMPAGNIE sarl remind that in case of problem of delivery, the consumer necessarily has to keep all the successful elements as is (packagings and on packing included) until complete resolution of his file.
Any neglect in rules defined above can engender the refusal of coverage of the dispute by the carrier.

Article 7 : Reception
7.1 -Modalities
The consumer will have to formulate with the company SOUVENIRS ET COMPAGNIE, in two working days according to the date of reception of the parcel, any complaint of error of delivery and\or not correspondence of products in kind or in quality with regard to the indications appearing on the order form. Any complaint formulated beyond this period will be thrown back without possibility of appeal for the consumer.

7.2 - Errors of delivery
Within the framework of a delivery which would not be intended for him(her), the consumer is anxious to keep the parcel as is and to inform about it according to the modalities, the Customers service of the company SOUVENIRS ET COMPAGNIE:
-By phone + 33 1 45 78 14 58, From 10 am till 6 pm continuously from Monday till Friday, except holidays.
-By e.mail commande@souvenirsdeparis.fr

7.3 - Not corresponding products
In case of not corresponding product, the consumer can formulate this complaint according to the modalities, with the Service Customers of the company SOUVENIRS ET COMPAGNIE sarl.
-By phone + 33 1 45 78 14 58, From 10 am till 5 pm continuously from Monday till Friday, except holidays.
-By e.mail commande@souvenirsdeparis.fr

7.4 - Mutual obligations

• 7.4.a : Of the consumer
Any complaint not made in rules defined above and for the granted periods cannot be taken into account and will loosen SOUVENIRS ET COMPAGNIE sarl company of any responsibility face to face of the consumer.

• 7.4.b : Of the retailor
SOUVENIRS ET COMPAGNIE sarl will operate everything to settle the problem met by the consumer as soon as possible. In these precise cases and as far as the error emanates from its services, SOUVENIRS ET COMPAGNIE company will take care of the return of this product (s) by the way of transporting of its choice.

Article 8 : Right of retraction

8.1 - majorities
SOUVENIRS ET COMPAGNIE sarl grants to the consumer a period of retraction of 7 calendar days to return, at its expenses, products not being convenient for him(her). This period runs as from the delivery date of the product to the consumer.

8.2 - Modalities
Any return will beforehand have to be indicated with the Customer service of the company SOUVENIRS ET COMPAGNIE :
-By phone + 33 1 45 78 14 58, From 10 am till 5 pm continuously from Monday till Friday, except holidays.
-By e.mail commande@souvenirsdeparis.fr

A number of return will then be awarded to the product which must have returned to the AFTER-SALES SERVICE DEPARTMENT of the company SOUVENIRS ET COMPAGNIE. In every case, the return is left to the responsibility and to the risks of the consumer.
This law of retraction is applied without penalty, with the exception of the expenses of return which stay chargeable to the consumer.In the hypothesis of the exercise of thelaw of retraction, the consumer has the choice to ask either for the refund of the collected sums, or an exchange of an amount equivalent to the sums paid or, if necessary, with a banking complement.The expenses of re-expedition stay chargeable to the consumer.

8.3 - Mutual obligations

• 8.3.a : Of the consumerAny product being the object of a retraction on behalf of the consumer must have returned to the company SOUVENIRS ET COMPAGNIE, in a new state and appropriate in the resale.
Everything produces which would have been damaged, which would be incomplete, or whose original packing would be damaged or absent, will be neither paid off nor will exchange.

• 8.3.b : Of the retailer
In case of exercise of the law of retraction, SOUVENIRS ET COMPAGNIE sarl will make all the efforts to pay off the consumer within 15 days following the reception of return. However, considering the specific character of the sold products, this period can be spread in 30 days, In particular when the product requires a technical check by the AFTER-SALES SERVICE DEPARTMENT of the company SOUVENIRS ET COMPAGNIE (these products that must be tested, in every case,).
The consumer will then be paid off by check.

8.4 - Particular cases
Products such as softwares, disks, CD Rom, films, prepaid phone cards must not have been unsealed, so that the consumer can benefit from the law of retraction.

8.5 -Warnings / advices
SOUVENIRS ET COMPAGNIE sarl Recommend to the consumer to make the return of its products provided with a recommendation or with an additional insurance guaranteeing him(her), if necessary, the compensation of products at the level of their real market value in case of despoliation or of loss of this parcel.
Any law of retraction exercised in the term of seven ( 7 ) authorized days will see itself refused by the company SOUVENIRS ET COMPAGNIE, the delivered products will be considered shape with order and accepted by the consumer.
SOUVENIRS ET COMPAGNIE sarl Recommend to the consumer of to pack the original packings of his(her) products, because only will be taken back products sent back in their completeness (accessories, coupon of guarantee, drivers, textbooks(manual workers), cover etc.), in their original packing, the set that must be intact and in perfect state of resale.


Article 9 : Returns

9.1 - Majorities
Any return of product must be subjected to the preliminary agreement of the company SOUVENIRS ET COMPAGNIE and answer the conditions required by the AFTER-SALES SERVICE DEPARTMENT.
Without preliminary agreement and\or respect for the conditions of return, any parcel will be refused by the company SOUVENIRS ET COMPAGNIE and returned at the expense of the sender.

9.2 - modalities
In reception of the complaint, SOUVENIRS ET COMPAGNIE attribute a number on returning to product concerned and will communicate it to the consumer.The return of a product can take place only after the allocation of this all right valid number eight ( 8 ) working days. In case of error of delivery or not corresponding reception and according to the weight or the volume of one or several products concerned the consumer will make the dismissal of this product at the expense of the company SOUVENIRS ET COMPAGNIE.

Every product to be exchanged or to be paid off will also have to have returned to the company SOUVENIRS ET COMPAGNIE in eight (8) working days following the agreement of return and put back in its completeness (accessories, coupon of guarantee, notes, etc.), In its original packing and in perfect state, at the address: la société SOUVENIRS ET COMPAGNIE, Moulin de la Chaussée, 78 580 Maule. The number of granted return will have to appear apparently on the packaging of return and the check of return must be printed and slid inside the parcel.

9.3 -Warnings / advices.
Any return must be beforehand indicated to the Service Customer of the company SOUVENIRS ET COMPAGNIE.
For lack of respect for the procedures quoted this before, no complaint for nonconformity or visible vice of the delivered products can be accepted.

9.4 - Conditions of expenses of return.
As far as the consumer would not have made use of the label prépayé which will be sent to him(her), the SOUVENIRS ET COMPAGNIE company reserves the right to pay off or not the expenses of sending engaged by the consumer. Any demand of refund must be formulated by the consumer on documentary evidences and within the limits of the cost of a sending colissimo recommended self-assuredly, if need be.The demands susceptible to be accepted by the company SOUVENIRS ET COMPAGNIE will be it only if the responsibility of this last one is questioned and if the taken back product corresponds well to the statement of origin made by the consumer and confirmed by the AFTER-SALES SERVICE DEPARTMENT.

Article 10 : Guarantee of products

10.1 - modalities
SOUVENIRS ET COMPAGNIE sarl indicate to the consumer whom the majority of the suppliers impose to keep original packings to be covered by the guarantee.
SOUVENIRS ET COMPAGNIE sarl will refuse any return of renowned product covered by the guarantee on-site or direct making.
In the case of a defective product during the period of guarantee, the consumer is invited to get in touch with the customer service which will indicate him(her) the procedure to return its product. No return will be accepted without preliminary agreement realized by the broadcast of a number and a check all right of return. This agreement of return is valid for a duration of 8 working days. As from its allocation, the defective product must have returned to SOUVENIRS ET COMPAGNIE sarl in its original packing, suit (accessories, coupon of guarantee, notes, etc.),The set protected by one on packaging mentioning in a visible way the number of return communicated by SOUVENIRS ET COMPAGNIE sarl, the check of return printed that must be joined in the parcel.

10.2 -Majorities
According to the article 4 of the decree n°78-464 of March 24th, 1978, The capacities of the present cannot deprive the consumer of the legal guarantee which obliges the professional salesman to guarantee it against all the consequences of the latent defects of the sold thing. This clause is applicable only within the framework of a complete regulation of the order.
SOUVENIRS ET COMPAGNIE sarl remind to the consumer that a treatment AFTER-SALES SERVICE DEPARTMENT can last on average between four ( 1 ) and eight ( 2 ) weeks.

10.3 -Conditions
The conditions and the duration of guarantee builder those are indicated on fact sheets presented on the site at the time of the order and possibly on the guarantee bill joined in product .

10.4 - Mutual obligations

• 10.4.b : Of the consumer
All the expenses and the risks bound on the return to the defective product are chargeable to the consumer.
The consumer is anxious to return his product accompanied with the coupon of guarantee which can turn out compulsory within the framework of a repair under guarantee.

• 10.4.a : Of the retailer
SOUVENIRS ET COMPAGNIE sarl guarantees the consumer, in conformance with the latent defects being able to affect the delivered products, within the framework of a replacement of the defective products, or the details making them unfit for their custom, , Or their repayment, without being able to be considered by the consumer as person in charge of the possible harmful consequences which these latent defects would have been able to pull.

10.5 - Particular cases

10.6 - Except guarantee
Everything produces whose period of guarantee would be expired will not be taken care by SOUVENIRS ET COMPAGNIEsarl.

10.7 -Warnings / advices
The consumer is expressly informed that the SOUVENIRS ET COMPAGNIE sarl does not produce products presented within the framework of the Internet site Souvenirsdeparis.fr., in the direction of the law n°98-389 of May 19th, 1998 and relative to the responsibility because of the defective products.
As a consequence, in case of damages caused for one person or in the good by a defect of the product, only the responsibility of the producer of this one can be looked for by the consumer, on the basis of the information appearing on the packaging of the aforementioned product.

Everything produces whose breakdown would result from carelessness, ill-treatment or inappropriate use (disrespect of the instructions for the installation and the functioning of the product, the forgery, etc.), will cancel irreversibly the guarantee builder.In that case handbook, the product can have returned to the consumer as is, or repaired on acceptance and preliminary payment of an estimate established by the manufacturer.

Article 11 : Residents Except metropolitan France.
11.1 - Majorities
Any order will be charged inclusive of all taxes ( TTC) and only the consumers answering the conditions required to benefit from a tax removal, will be paid off the French corresponding VAT in product ordered.
Any demand bound to the tax removal and\or the intracommunautaire VAT must be formulated by the consumer after invoicing of produced referring to it.

11.2 - Sale contract in the export

• 11.2.a : Majorities
The consumer living except European Union and FRENCH OVERSEAS DEPARTMENT, and wishing to benefit from a tax removal, can make a demand of sale contract for the export with our services.
The price calculated and mentioned on the invoice will be inclusive of all taxes ( TTC). The goods which can be exempted those will be bought by the consumer for his personal needs and the total amount of its purchases will have to be an equal or a superior in 175,00 euro ( TTC) except participations of postal charges and\or service offers and\or promotional offers.
We invite the consumer to acquaint and to control beforehand the indispensable conditions, to benefit from the exemption from French VAT, by the following link.

• 11.2.b : modalities
If the consumer answers all the conditions required by the customs, he will have to make his demand of sale contract for the export with our services, by telephone or by mail.
The consumer will have to supply certain documents before SOUVENIRS ET COMPAGNIE sarl deliver him(her) the form of tax removal: legible copy first side reverse of an ID card (passport, resident's permit, consular card(map), etc.),an affidavit (handwritten and identical to the model which will be communicated with him(her) by our Customer services) and accompanied if necessary, of a documentary evidence of place of residence abroad.
After dismissal of the pink shutter aimed by customs in 3 months following the purchase, the consumer can obtain with the company SOUVENIRS ET COMPAGNIE. The restoration by check of the amount of the VAT of one or several concerned product.The period before expedition of this refund will vary between four ( 4 ) and six ( 6 ) weeks in reception of the pink shutter(sector) aimed by customs.

• 11.2.c : conditions
SOUVENIRS ET COMPAGNIE sarl reserves the right to refuse any demand of tax removal which would not answer the conditions required in the present general conditions of sale as well as those required by the customs services.
The service offers and\or promotional susceptible to be proposed spoke SOUVENIRS ET COMPAGNIE sarl, as well as the expense participations of port will benefit from no possible tax removal.

• 11.2.d : Warnings / advices
SOUVENIRS ET COMPAGNIE sarl remind to the consumer that the address of invoicing mentioned during its order has to be situated in a not member state or a country of the European Union, to obtain if necessary, a sale contract in the export.

11.3 - VAT intracommunautaire

• 11.3.a : Majorities
All the residents of the European Union will see charging the amount of the French VAT during the validation of their order.

• 11.3.b : modalities
- If the consumer is a private individual or an entity liable for the VAT, this last one will have to release prices indicated inclusive of all taxes ( TTC) on the Internet site Souvenirsdeparis.fr. (Expense participation of inclusive port, if necessary).
- If the consumer is an entity liable for the VAT (notably the not French companies of the European Union), he will have to send to SOUVENIRS ET COMPAGNIE sarl reminder of his order on paper with the of his(her) company, this last front explicitly to mention the number of VAT intracommunautaire of the company.

In reception of this documentary evidence and after check of the number of intracommunautaire VAT, an invoice exclusive of tax ( HT) will be sent to the person liable for tax as well as a refund by check of the amount of the VAT corresponding to the charged products.

• 11.3.c : conditions
SOUVENIRS ET COMPAGNIE sarl reserves the right to refuse any demand of tax removal which would not answer the conditions required in the present general conditions of sale as well as those required by the customs services.

• 11.3.d : Warnings / advices
SOUVENIRS ET COMPAGNIE sarl remind to the consumer that it is imperative to possess a number of VAT valid intracommunautaire to obtain if necessary, an invoice except tax and the refund of the French VAT of one or several ordered products.
The consumer will have to mention during his order, an address of invoicing being situated in a state or a making country left the European Union.

11.4 - Particular cases
Within the framework of the relocation of a order or a product towards a country other one than metropolitan France, SOUVENIRS ET COMPAGNIE sarl reminds to the consumer that it remains the importer of one or several concerned products.Any customs duty, the other local taxes, import duties, or taxes of state susceptible to be due will not recover from the spring of SOUVENIRS ET COMPAGNIEsarl. It is up to the consumer to verify with the local authorities the possibilities of import or use of the products which he envisages.

11.5 -Mutual obligations

• 11.5.a : Of the consumer
The whole responsibility for inquiring with the local authorities returns to the consumer and for assuming the responsibility of the declarations and corresponding payments with the authorities and the competent bodies of the concerned country.

• 11.5.b : Of the retailer
The responsibility of SOUVENIRS ET COMPAGNIE sarl would not know how to be engaged in case of disregard of the legislation of the country where products will be forwarded by the consumer.

11.6 - Expense participation of port
SOUVENIRS ET COMPAGNIE sarl will charge to the consumer living in France and outside metropolitan France, postal charges. (Cf. Art 4 - 4.6) .
11.7 - Warnings / advices
SOUVENIRS ET COMPAGNIE sarl call back the consumer, who wishes to obtain a sale contract in the export, that it is imperative that its address of invoicing is situated in a country or a third state to the European Union and benefiting from the tax removal.
SOUVENIRS ET COMPAGNIE sarl call back the consumer benefiting from a status of person liable for tax in the VAT, that it is imperative that its address of invoicing is situated in a country of the European Union.

Article 12 : Legal mentions and and legal Clauses

12.1 - Force major
None of both parts will have failed in his(her) contractual obligations, as far as their execution will be delayed, hindered or prevented by a coincidence or a force majeure.
Will be considered as coincidence where force majeure any irresistible facts or circumstances, outside the parts, unpredictable, inevitable, independent from the will of the parts and which cannot be prevented by these last ones, in spite of all the efforts reasonably possible.
The part touched by such circumstances will inform the other one about it in ten workdays according to the date in which it will have had knowledge of it.
Both parts will get closer then, within one month, except impossibility due to the case of force majeure, to examine the incidence of the event and agree of conditions in which the execution of the contract will be pursued. If the major case of force has a duration three-month-old superior, the present general conditions can be cancelled by the hurt part.
In a express way, are considered as cases of force majeure or coincidences, besides those usually held by the jurisprudence of the classes and the French courts:
- The blocking of the means of transportation or supplies, earthquakes, fires, storms, floods, lightning
- The stop of the telecommunication networks or the difficulties appropriate for the external telecommunication networks to the customers.

12.2 - Links
Hypertext links can send back towards other sites that that of the company SOUVENIRS ET COMPAGNIE.
SOUVENIRS ET COMPAGNIE sarl loosen any responsibility in case the contents of these sites would violate the legal and statutory capacities current.

12.3 - Partial not validation
If one or several conditions of the present general conditions are considered as valid or declared some in application of a law, a regulation or following a definitive decision of a competent jurisdiction, the other conditions will keep all their force and their reach.

12.4 - Not renunciation
The fact for one of the parts not to take advantage of a neglect by the other part in one of the obligations aimed in the present general conditions would not know how to be interpreted for the future as a renunciation of the obligation in cause.

12.5 - Title
In case of difficulty of interpretation between one of the titles appearing at the head of clauses, and one of the clauses, the titles will be declared non-existent.

12.6 - Applicable law
The present general conditions are subjected to the French law. It is there so for the rules of collection as for the rules of shape.
In case of dispute or of complaint, the consumer will address first and foremost SOUVENIRS ET COMPAGNIE sarl to obtain an amicable solution.

To help you in your choice of products the most adapted to your needs, our Council before service Sale is at your disposal:
-By phone + 33 1 45 78 14 58, From 10 am till 5 pm continuously from Monday till Friday, except holidays.
-By e.mail commande@souvenirsdeparis.fr

For any information, questions, and followed by order, our Customers service is at your disposal:
-By phone + 33 1 45 78 14 58, From 10 am till 5 pm continuously from Monday till Friday, except holidays.
-By e.mail commande@souvenirsdeparis.fr



We use cookies for the good work of the website. By using them, you accept the use of cookies.

More information
OK